Terms of Service

“Authorized User” means an employee, officer, director, volunteer, coach, administrator, contractor, parent, guardian, or other individual whom Customer authorizes to use the Services.

“Customer Data” means information, content, files, rosters, schedules, communications, registration details, participant information, and other materials submitted to or processed through the Services by or for Customer.

“Order Form” means an ordering document, online checkout page, proposal, statement of work, or other written agreement that identifies a subscription plan, price, term, or additional terms.

“Registration Revenue” means the gross registration fees actually processed through the Services for Customer, excluding taxes, donations, merchandise, processor fees, LeagueHero technology platform fees, refunded amounts, credits, discounts, fraudulent transactions, and chargebacks, unless LeagueHero states otherwise in writing.

“Technology Platform Fees” means the technology platform fees charged by LeagueHero under Section 7.2 and actually received and retained by LeagueHero, excluding amounts refunded, reversed, credited, disputed, charged back, uncollectible, fraudulent, or otherwise returned.

“Subscription Term” means the period during which Customer is authorized to use a paid subscription plan.

• The Services are intended for organizations and adult users. Individuals under 18 may not create an administrative account unless expressly authorized by LeagueHero and permitted by applicable law.
• Customer must provide accurate, current, and complete account information and keep it updated.
• Customer is responsible for safeguarding login credentials, configuring user permissions, and all activity occurring under its accounts, except to the extent caused by LeagueHero's breach of these Terms.
• Customer must promptly notify LeagueHero at support@joinleaguehero.com of suspected unauthorized access, credential compromise, or misuse.
• Customer is responsible for the acts and omissions of its Authorized Users and for removing access when an Authorized User is no longer authorized.

LeagueHero provides tools to assist organizations with league operations. Customer remains responsible for its programs, participants, policies, registrations, schedules, communications, staffing, facilities, eligibility decisions, safety procedures, and compliance obligations.

• Customer must review and confirm schedules, field assignments, communications, registration settings, prices, refund rules, installment schedules, roster information, and other outputs before relying on or publishing them.
• LeagueHero does not supervise sporting activities, perform background checks, determine participant eligibility, provide medical advice, or guarantee the safety, legality, accuracy, or suitability of Customer's programs or decisions.
• Customer is solely responsible for obtaining all permissions, releases, consents, and rights necessary to collect, upload, use, and disclose Customer Data through the Services.

• The duration, included features, limits, conversion date, and price of a free trial will be disclosed at signup or in an Order Form.
• If a payment method is required, the trial automatically converts to a paid subscription unless canceled before the stated expiration time.
• Trials, beta features, previews, and promotions may be modified or discontinued at any time, may have reduced support, and are provided “as is.”
• Unless LeagueHero states otherwise, Customer may receive only one trial per organization, affiliated group, or payment method.

As between the parties, Customer retains its ownership rights in Customer Data. Customer grants LeagueHero and its service providers a worldwide, nonexclusive, limited license to host, copy, transmit, display, modify, process, and otherwise use Customer Data only as reasonably necessary to provide, secure, support, improve, and administer the Services; prevent fraud or abuse; comply with law; and exercise LeagueHero's rights under these Terms.

• Customer represents that it has all rights, notices, consents, and lawful bases needed for LeagueHero to process Customer Data as described in these Terms and the Privacy Policy.
• Customer is responsible for the accuracy, quality, legality, and appropriateness of Customer Data.
• Customer should not upload Social Security numbers, government identification numbers, full payment-card data, detailed medical records, or other highly sensitive information unless the Services expressly request it and LeagueHero has approved such use in writing.

• Use of the Services is subject to LeagueHero's Privacy Policy, which is incorporated by reference.
• Customer determines the purposes and means of processing Customer Data, and LeagueHero generally processes Customer Data on Customer's behalf as a service provider or processor, except where LeagueHero acts independently as described in the Privacy Policy.
• Customer is responsible for providing required notices and obtaining parental or guardian consent for youth-participant information, photographs, communications, emergency contacts, and other personal information where required by law.
• Customer represents and warrants that it has obtained verifiable parental consent under the Children's Online Privacy Protection Act (COPPA), or is entitled to rely on the school-official exception to COPPA, for all personal information about children under 13 that Customer uploads, submits, or causes to be collected through the Services. Customer will indemnify LeagueHero against third-party claims arising from a breach of this warranty in accordance with Section 21.
• Customer must not knowingly permit a child under 13 to create a direct administrative account or independently submit personal information to LeagueHero unless LeagueHero has expressly enabled a compliant child-directed experience.
• LeagueHero may use subprocessors for hosting, analytics, support, email, text messaging, payments, and AI functionality. LeagueHero remains responsible for their use to the extent required by applicable law and contractual commitments.
• Customer may request export or deletion of Customer Data subject to technical limitations, legal obligations, backup retention, fraud prevention, and the rights of other users.

• AI features may generate schedules, drafts, recommendations, summaries, or other output using Customer input and third-party AI services.
• AI output may be inaccurate, incomplete, biased, duplicative, or unsuitable. Customer must independently review and approve AI output before relying on, publishing, or acting on it.
• AI output is not legal, medical, financial, child-safety, eligibility, or professional advice, and must not be used as the sole basis for decisions materially affecting a participant.
• Customer must not submit highly sensitive personal information, confidential credentials, full payment-card data, or information it lacks authority to share with an AI provider.
• Customer retains its rights in input and, as between Customer and LeagueHero and to the extent permitted by law, owns output generated specifically for Customer. LeagueHero does not guarantee that output is unique or protectable, and similar output may be generated for others.
• Unless disclosed and agreed otherwise, LeagueHero will not use identifiable Customer Data to train a general-purpose AI model for unrelated customers. De-identified or aggregated usage information may be used to improve features as described in Section 11.

LeagueHero may create and use data that has been aggregated or de-identified so that it cannot reasonably identify Customer, an Authorized User, a participant, or a family. LeagueHero may use such data to operate, analyze, secure, benchmark, improve, and develop the Services and may disclose it for lawful business purposes. LeagueHero will not attempt to reidentify de-identified data except to test its de-identification or as permitted by law.

• Customer is responsible for ensuring it has a lawful basis and any required consent to send emails, text messages, push notifications, or other communications through the Services.
• Customer must identify itself accurately, use truthful content, honor opt-out requests, maintain accurate contact lists, and comply with applicable anti-spam, telemarketing, privacy, and messaging-provider rules.
• Customer may not use purchased, scraped, or unlawfully obtained contact lists or send harassing, deceptive, discriminatory, abusive, or unlawful messages.
• LeagueHero may block or throttle messages, remove invalid contacts, require additional verification, or suspend messaging to protect recipients, system security, deliverability, or provider relationships.

LeagueHero and its licensors retain all right, title, and interest in the Services, software, interfaces, workflows, designs, documentation, trademarks, and related intellectual property. No rights are granted except the limited right to use the Services during an active subscription in accordance with these Terms.

• Customer may not copy, sell, resell, sublicense, distribute, publicly display, modify, create derivative works from, reverse engineer, bypass, scrape, or attempt to discover the source code or nonpublic components of the Services, except where applicable law prohibits such restriction.
• Customer grants LeagueHero a perpetual, worldwide, royalty-free right to use suggestions, ideas, and feedback without restriction or obligation, provided LeagueHero does not publicly identify Customer as the source without permission.

• Customer and Authorized Users may not use the Services to violate law; infringe rights; exploit or endanger a child; harass or discriminate; transmit malware; compromise security; gain unauthorized access; interfere with service operation; conduct fraudulent transactions; impersonate others; or facilitate prohibited or dangerous conduct.
• Customer may not use automated tools to extract data or place unreasonable load on the Services except through an authorized API or written agreement.
• LeagueHero may investigate suspected violations and may remove content or suspend access where reasonably necessary to protect users, children, LeagueHero, third parties, or the Services.

Each party may receive nonpublic business, technical, financial, security, or personal information of the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and will use it only to perform or exercise rights under these Terms. Confidential Information does not include information that is publicly available without breach, already lawfully known, independently developed without use of the information, or lawfully received without confidentiality duty. A party may disclose information when legally required after providing notice where legally permitted.

• LeagueHero will maintain commercially reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Services and Customer Data.
• No system is completely secure. LeagueHero does not warrant that unauthorized third parties will never defeat security measures or that the Services will be uninterrupted or error-free.
• Customer is responsible for endpoint security, secure credentials, appropriate permissions, backups of critical exports, and promptly installing or adopting security-related updates or settings made available by LeagueHero.
• LeagueHero may perform maintenance, impose reasonable usage limits, or temporarily restrict access to address security, legal, operational, or technical concerns.

LeagueHero may update and improve the Services. LeagueHero will not materially reduce the core functionality of a paid plan during the then-current Subscription Term without providing a substantially similar replacement, a reasonable migration path, or a prorated credit or refund for the materially affected unused period. This commitment does not apply to beta features, third-party features discontinued by a provider, changes required by law or security, or features whose continued operation would create material risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LEAGUEHERO DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RESULTS, AND QUIET ENJOYMENT. LEAGUEHERO DOES NOT WARRANT THAT THE SERVICES, AI OUTPUT, SCHEDULES, COMMUNICATIONS, PAYMENT FUNCTIONS, OR THIRD-PARTY SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR CUSTOMER'S PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR PROGRAM INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.
• LEAGUEHERO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID OR PAYABLE TO LEAGUEHERO BY CUSTOMER FOR SUBSCRIPTION AND PLATFORM FEES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $500.
• THE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED. Any additional exclusions or carve-outs stated in an Order Form control for that Order Form.

Customer will defend, indemnify, and hold harmless LeagueHero and its affiliates, officers, directors, employees, and agents from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys' fees arising from: (a) Customer Data; (b) Customer's programs, registrations, goods, services, refund policies, participation decisions, communications, or payment disputes; (c) Customer's or an Authorized User's violation of law, these Terms, or third-party rights; or (d) misuse of the Services. This obligation does not apply to the extent a claim was caused by LeagueHero's gross negligence, willful misconduct, or breach of these Terms.

LeagueHero will provide prompt notice of a covered claim, allow Customer to control the defense with reasonably acceptable counsel, and provide reasonable cooperation at Customer's expense. Customer may not settle a claim in a manner that admits fault by or imposes nonmonetary obligations on LeagueHero without LeagueHero's written consent.

PLEASE READ THIS SECTION CAREFULLY. Except for a claim eligible for small-claims court, a request for temporary or preliminary injunctive relief involving intellectual property, confidentiality, security, or unauthorized access, or a collection action for undisputed fees, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association by one arbitrator. Disputes brought by or against an individual consumer (including a parent, guardian, coach, or other individual Authorized User acting in a personal capacity) will be administered under the AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol. Disputes brought by or against an organization (including a league, club, association, school, municipality, or other Customer entity) will be administered under the AAA Commercial Arbitration Rules. The arbitration will take place in Kane County, Illinois, unless the parties agree to remote proceedings or another location, or the applicable AAA rules provide otherwise for consumer disputes. Judgment on the award may be entered in any court with jurisdiction.

Each party will bear its own attorneys' fees and costs unless the arbitrator awards them under applicable law or these Terms. AAA filing and arbitrator fees will be allocated under the applicable rules. EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims must be brought only in an individual capacity.

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles. For matters not subject to arbitration, the state and federal courts located in Kane County, Illinois will have exclusive jurisdiction, and each party consents to venue there.

LeagueHero may update these Terms. LeagueHero will post the revised Terms with a new effective date and will provide at least 30 days' advance notice of material changes by email, in-product notice, or another reasonable method. Nonmaterial changes may become effective when posted. Unless required by law, changes will not retroactively alter the parties' rights regarding a dispute or event that arose before the effective date. Continued use after the effective date constitutes acceptance. If Customer does not agree to a material change, Customer must stop using the Services and cancel before the change takes effect.

• Operational notices may be sent to the email address associated with Customer's account, displayed in the Services, or posted on LeagueHero's website.
• Legal notices to LeagueHero must be sent by email to support@joinleaguehero.com and by nationally recognized overnight courier or certified mail to the legal notice address published on LeagueHero's website or stated in an Order Form.
• Customer is responsible for keeping its contact information current.

• Order of precedence. If an Order Form conflicts with these Terms, the Order Form controls for that Order Form. The Privacy Policy controls regarding privacy-specific disclosures, but does not expand commercial warranties or liability unless expressly stated.
• Entire agreement. These Terms, the Privacy Policy, and applicable Order Forms constitute the entire agreement regarding the Services and supersede prior or contemporaneous discussions on that subject.
• Assignment. Customer may not assign these Terms without LeagueHero's prior written consent. LeagueHero may assign them in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, excluding payment obligations.
• Independent contractors. The parties are independent contractors. These Terms do not create an agency, partnership, joint venture, fiduciary, employment, or franchise relationship.
• No third-party beneficiaries. These Terms benefit only the parties and permitted successors and assigns.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain effective.
• Waiver. A failure to enforce a provision is not a waiver. Waivers must be in writing.
• Electronic agreement. Electronic acceptance, records, and signatures have the same effect as originals to the extent permitted by law.
• Headings. Headings are for convenience and do not affect interpretation.

LeagueHero LLC
Email: support@joinleaguehero.com
Website: joinleaguehero.com